Unclear expectations, miscommunications, and inter-personal conflicts happen. What do we need to know and do when these situations arise when working with volunteers? Attendees will have the opportunity to explore how to create a culture of volunteer engagement and build collaboration on a foundation of policies that help volunteers, paid staff, and clients work together. This session will also discuss what to do when all of this doesn’t work and we need to have coaching conversations, reassign a volunteer, or ask a volunteer to leave. It will cover risk management strategies, and how to use training and orientation strategies to ensure that volunteers are well prepared for the work they’ll be asked to do.