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Director of Patient Care Services

Director of Patient Care Services with Lake Erie College of Osteopathic Medicine, School of Dental Medicine

JOB SUMMARY: The Director of Patient Care Services provides oversight of dental faculty and fourth year students in the clinic. Combining dental knowledge with administrative skills, the Director is responsible for maintaining a high standard of patient care and is expected to keep patient care running smoothly while staying within budget.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

  • Responsible for running and supervising the daily business-related activities of the LECOM School of Dental Medicine patient clinic;
  • Assist the course director of Comprehensive Care Outreach Clinic Rotation [course numbers CCC1004 and CCC1005] and is responsible for all duties associated with being a LECOM SDM course director;
  • Supervise, train, and evaluate clinical preceptors;
  • Assure that all dental group practices have proper faculty coverage, and monitor and direct daily attendance of preceptors in KRONOS;
  • Monitor and track student progress in completing prerequisites for competency exams,
  • Set up and supervise administration of clinical competency exams;
  • Monitor attendance of D-4 students in dental group practices;
  • Instruct students on adjunct products approved by the SDM;
  • Follow OSHA and Standard/Universal Precautions at all times and monitor students in Infection Control Procedures;
  • Monitor and report supply inventory in the clinic;
  • Interface with IT staff on computer operations;
  • Become proficient in axiUm software and train staff members in the use of same;
  • Responsible for daily, weekly, monthly, and yearly financial accounting and reporting;
  • Responsible for protocols that relate to the collection of revenue received by the patient clinic with an understanding of dealing with and processing Florida Medicaid and Medicare;
  • Possess a strong sense of patient advocacy, with responsibility for protocols that will aid patients in the reimbursement of insurance claims;
  • Assist in the recruitment, interviewing, and hiring of faculty and other staff;
  • Conduct training sessions, in conjunction with the patient care coordinator supervisor, to instruct faculty and other staff;
  • Help in the development of marketing strategies relating to the recruitment of clinical patients;
  • Maintain confidentiality of work related information and materials;
  • Be open minded, patient, creative, enthusiastic, understanding, and a team player and understand the requirements for an equal opportunity employer; Faculty member will contribute and be responsible for overall student success, including, but not limited to, advising and student outcomes;
  • Faculty member will contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
  • Faculty member will participate in scholarly activity so to enrich and broaden the student learning experience;
  • Faculty member will commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach, and;
  • Be able to accept other duties needed/assigned for the department needs.

EEO/AA/M/F/Vets/Disabled

Minimum Requirements

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Exceptional managerial and leadership skills and the ability to implement equality at work with good judgement;
  • Effective communication skills, both written and verbal;
  • Excellent skills in accounting, finance, and business procedures, and in dealing with cash, checks, credit cards, and debit cards;
  • Ability to work effectively under pressure in a fast-paced environment;
  • Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;
  • Ability to work with individuals at all levels in the organization and throw equal enthusiasm to the more routine, hands-on activities, as to those requiring a higher profile;
  • Organizational and planning skills, including accuracy, attention to detail, and follow-through;
  • Ability to maintain an established work schedule, and assess and prioritize multiple tasks and demands;
  • Interpersonal skills to include tact and diplomacy;
  • Strong computer literacy, including a working knowledge of Microsoft Excel, Word, Outlook, and Power Point, and accurate data entry skills;
  • Establish and maintain effective working relationships;
  • Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect, following EEO rules and regulations;
  • Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
  • Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.

MINIMUM QUALIFICATIONS:
Education and experience equivalent to: Must have a D.D.S. or D.M.D. degree from an American Dental Association accredited dental school, as well as a current PA dental license (or the ability to get one). Advanced training in a general dentistry residency program from an ADA accredited college or university or hospital-based residency program preferred. Teaching experience in dental academia is preferred. Must have a minimum of 5 -10 years’ experience working in and overseeing the operation of a dental practice.

Apply at www.lecom.edu/jobs.


The Lake Erie College of Osteopathic Medicine offers challenging, enjoyable and rewarding positions as faculty and staff at our campuses in Erie and Greensburg, Pennsylvania, Bradenton and DeFuniak Springs, Florida, and Elmira, New York.

As with the College of Medicine and School of Pharmacy, the mission of the LECOM School of Dental Medicine is to prepare students to become dentists through programs of excellence in education, research, clinical care, and community service to enhance the quality of life through improved health for all humanity.

The dental school leadership team has created a unique curriculum that is both innovative and patient-centered. Students follow a Problem-Based Learning (PBL) curriculum that emphasizes self-directed study with a team approach through mentored, small-group, case-based study; LECOM recognizes that dentists have become integral team players in improving the health of their patients. The role they play in preventive medicine complements the osteopathic principals of total healthcare as taught by the College of Osteopathic Medicine and the School of Pharmacy.

Each employee contributes directly to LECOM’s growth and success and takes pride in being a member of the LECOM family. Employees embrace the osteopathic principles of compassionate and caring primary health care and serve as professional role models for LECOM students.

LECOM offers competitive work conditions, wages and benefits.

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