Case Manager/Housing Specialist
POSITION: Case Management/Housing Specialist
EFFECTIVE DATE: 2022
REPORTS TO: Director of Client Services
STATUS: Exempt/Full Time
SUMMARY: The Erie DAWN (Dwellings and Advocacy for Women in Need) Mission Statement is “Rooted in the belief that all people have the right to live in a setting that safeguards human dignity, Erie DAWN in partnership with area landlords provides safe, affordable, independent, transitional housing and permanent housing resources for low-income women with or without children. Advocacy and support services are provided so these women can continue to be productive members of the community.
The Case Management/Housing Specialist is responsible for assisting with participant intake, assessment, supportive resources, referrals, and program goals. The Case Management/Housing Specialist will oversee properties, program agreements, leases, and housing concerns. This position works closely with Case Managers, clients, landlords and general service providers to achieve efficiency in housing clients long-term.
1. Minimum of a BS degree in social work, human services or related field, or the equivalent experience required.
2. Minimum of two (2) years related experience (e.g., case management, drug/alcohol and mental health treatment and counseling) required.
3. Act 33, Act 34, and FBI fingerprint clearances.
4. Must have current and valid driver’s license.
5. Strong commitment to the organization, its goals, mission statement and the women in the Erie DAWN programs and willingness to be a positive Erie DAWN ambassador.
6. Knowledge of local services such as drug and alcohol, mental health, human services, and crisis management with a strong understanding of women’s issues, single mothers, homelessness, recovery, mental health, substance abuse, etc.
7. Ability and willingness to embrace a continuing education/quality assurance approach in case management services.
8. Ability to network with community agencies to foster strong, positive relationships and to advocate for Erie DAWN participants and their families.
9. Excellent written and verbal communication including reflective listening, administrative, organizational, analytical, counseling, motivational, interpersonal, decision-making, advocacy, planning, coordination, networking, collaboration, leadership, evaluation, presentation, and research skills.
10. Maturity, common sense, and good judgment.
11. Ability and willingness to work a flexible full-time schedule or at least forty (40) hours per week to meet the needs of the organization and each client.
12. Knowledge of Property Management and the ability to assess, troubleshoot and communicate property maintenance concerns with partnering landlords.
Must Be Able To:
1. Understand and consistently follow agency and departmental policies and procedures.
2. Recognize problems and unusual situations and report promptly to others. Follow procedures to rectify variances as directed by the Director of Client Services and/or Erie DAWN established policies and procedures.
3. Act independently on routine administrative responsibilities.
4. Identify the real issue(s) in question and act accordingly.
5. Make difficult decisions involving direct clinical issues.
6. Maintain accurate, detailed, and timely documentation (e.g., case notes, client files, etc.) and accurately enter data into computer system and hard copy as required.
7. Knowledge of office machinery and equipment, including, but not limited to, personal computer and related software (PowerPoint, Excel, Access, MS Word, Outlook), printer, copier, fax machine, scanner, and multi-line phone.
8. Collaborate and work as a team player.
9. Deal effectively and compassionately with difficult and/or emotional situations and people on a consistent basis.
10. Maintain client, staff, and agency confidentiality.
ESSENTIAL POSITION FUNCTIONS AND ACCOUNTABILITIES
1. Support Case Managers with direct participant intake process.
2. Arrange housing for participants in conjunction with the Client Services Director and Case Managers.
3. Maintain property binders and ensure lease renewals, utilities, maintenance requests and city housing inspections are updated and completed.
4. Provide supportive listening and assist participants in identifying problems/issues and present workable solutions and referrals to applicable community services.
5. Collaborate with participants to establish and meet program and personal goals.
6. Coordinate and communicate participant information with the Case Management team to support participant goals.
7. Complete other duties as assigned by direct supervisor.
8. Provide accurate information, referral, and follow-up, as necessary.
9. Coordinate and facilitate meetings between Case Management team and program participants.
10. Assist the Case Managers with scheduling and conducting regular participant home inspections and address any home inspection concerns with landlord and/or participant.
11. Ensure smooth transition for participant from Erie DAWN into permanent housing.
12. Assists with move-ins and move-outs, ensuring checklists are adhered to as applicable.
13. Stay current with community services and programs to establish and maintain strong positive working relationships within the community through active participation and networking.
14. Attend staff, mandatory meetings, agency events and assist with fundraising events.
15. Clean workspace, general office areas and perform miscellaneous duties as appropriate to level of position and as assigned by the Director of Clinical Services.
Salary range: $32,000-$34,000, based on experience and/or qualifications
Please email Cover Letter and Resume to Hello@eriedawn.org no later than June 6, 2022
For the last 27 years, Erie DAWN (Dwellings and Advocacy for Women In Need) has been supporting women and their children as they find their way to self-sufficiency. By connecting women with the resources they need to succeed, we have watched hundreds of local families shine a light on their own paths and rise to their fullest potential.