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Patient Concierge

Position Summary
Patient Concierge is responsible for ensuring patients access their care in a seamless and uncomplicated manner. Perform duties necessary to provide safe, courteous, and efficient transport of patients to and from Community Health Net practice sites & appointments.

Essential Duties and Responsibilities
• Provide concierge-type support by assisting with patient transportation/escort throughout Community Health Net facilities.
• Exhibit strong customer service, effective communication, and critical thinking skills in response to patient and Community Health Net Department inquiries and requests.
• Facilitate an exceptional patient experience while providing concierge-type patient support.
• Maintain clean, professional, and safe environment within Community Health Net Care Van.
• Offer general health education opportunities to Community Health Net patients during patient interaction.
• Track and request routine maintenance needs of Community Health Net Care Van according to the Care Van owner’s manual and specifications.
• Utilize assigned patient transport schedule.
• Ensure transportation tracking is current and accurate.
• Perform other job-related duties as directed.

Requirements/Qualifications
• COVID-19 vaccination required.
• GED or high school diploma required.
• Valid and current Pennsylvania Driver’s License and Motor Vehicle Report (MVR) must show that Patient Concierge is a safe and responsible driver. Must also pass MVR check yearly. Must have knowledge of local streets and highways.
• Two (2) to five (5) years’ experience in providing high level customer service in a community-based outpatient setting, addressing, and resolving complex issues is required.
• Ability to communicate effectively in both oral and written communications.
• Polite and confident and patient demeanor.
• Ability in multi-tasking and time management
• Aptitude in resolving issues with a customer-focused orientation.

Salary range: $13.07-$15.36/hour

Please visit www.communityhealthnet.org to apply!


Community Health Net has competitive benefits, first shift Monday through Friday work hours, and serves the community well by reaching the underserved populations in Erie County. Competitive benefits like paid holidays and 4 weeks of paid time off per year!!

The Nonprofit Partnership's offices at The Susan Hirt Hagen Center for Transformational Philanthropy are open Monday through Friday, 8:30 AM - 4:30 PM.

Phone 814.240.2490
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